The Lodge

FAQS

Q: Are their restrictions on what type/size of vehicle I can leave with you?

A: Although we usually accept vehicles that take up more than one standard parking space, it is advisable to us to check as their may be an additional charge depending on the size.

Q: How do I amend details (like the vehicle) for existing bookings?

A: If you would like to amend times or dates you will need to send your Booking ID and new dates and times to info@parkfarmbristol.co.uk

Q: I cannot print my confirmation

A: Having your conformation in digital format is fine. If you cannot find your conformation please ensure you have checked your Junk/Trash Folders.

Q: How can I book in more than one car?

A: You will need to book each car in separately under the named drivers/person(s) collecting the vehicle keys.

Q: Do you provide child seats?

A: Unfortunately, we are unable to supply child seats on our minibuses. Ideally if you are travelling with 2 adults we recommend dropping the child off at the airport with one of the adults first.

Q: Do you provide transfers?

A: Yes we provide free transfers to and from the airport if you book aditional parking. Without aditional parking, ttransfers to the airport are free and collections from the airport are £6

A: Yes, we need to be able to move every car. Therefore we will be unable to except cars that are not roadworthy. If your car has an alarm code or similar, we will therefore need the code. IF THIS INFORMATION IS NOT SUPPLIED TO US AND WE ARE UNABLE TO MOVE YOUR CAR, YOU WILL INCUR ADDITIONAL CHARGES.

Q: Can I get a refund if my holiday is cut short?

A: Unfortunately in most cases we won’t be able to issue a refund. This is due to it being hard for us to re allocate that space. It also means we often have to amend a lot of other cars bookings to make your vehicle available early.

Q: Can somebody else collect my car on return?

A: Yes, they will need the blue parking receipt that is handed to you at check-in. If this cannot be produced on return we ask for ID and this must match the name on the booking.

Q: What happens if my car is damaged in the car park?

A: Please check your vehicle before leaving the car park as claims cannot be considered once vehicles have left the premises.

If you find your vehicle has been damaged at the car park please report this to the duty Manager immediately. They will be required to take photo evidence and ask you to email report (info@parkfarmbristol.co.uk) this damage with their name as a refrence. Once received we will make our own investigations via our system log and CCTV/ANPR system. In the event that the damage has been caused by negligence on our part we will endeavour to make repairs to your vehicle to restore it to the condition it was in when it entered the car park.

Q: Can I leave a review about my parking experience?

A: We would love to hear from our customers, if you would like to leave us a review about your parking and booking experience with us please CLICK HERE to be directed to our Google Plus page, once there click the Write a Review button to leave your review of our services.

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Reasons to choose us

Park & Fly

Park & Fly accommodation available

Accommodation, Secure Airport Parking and Airport Transfers combined into one seamless service from a family company with years of experience.

Free Shuttle Bus

Free shuttle bus to the airport

Minibus shuttle to Bristol Airport anytime in the morning free of charge, 7 days a week.

Safe & Secure

Safe & secure airport parking

Accommodation and Secure Airport Parking near Bristol Airport within one electric gated compound, CCTV and onsite staff 24 hours a day.

Family Company

Family company with generations of experience

J B Pearce now in its 3rd generation has built its reputation as a hard working family company you can trust, a reputation we work hard to maintain.